At Clipper Vault, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please review the policy below before requesting a return, refund, or exchange.

30-Day Return Window

We accept eligible returns within 30 calendar days of the delivery date.

All returns require prior authorization from Clipper Vault and must receive a Return Merchandise Authorization (RMA) before being shipped back.

Returns sent without an approved RMA may be refused and returned to the sender at the customer's expense.

RMA numbers are valid for 14 calendar days from the date they are issued. Returns shipped after the RMA expires may require a new authorization.

How to Start a Return

To request a return, refund, or exchange, please contact us with:

• Your order number
• Your full name
• The reason for your request
• Photos or videos if your item is damaged or believed to be defective

Email: contact@clippervault.com

Phone: (862) 200-7016

If your request is approved, we will provide:

• An RMA number
• Return instructions
• A prepaid return shipping label (when applicable)

Please do not return merchandise until you have received an RMA.

Return Eligibility

To qualify for a refund or exchange, merchandise must:

• Be returned within 30 calendar days of delivery.
• Be in new, unused, and resalable condition.
• Include the original retail packaging.
• Include all original accessories, charging cables, guards, combs, blade covers, manuals, warranty cards, inserts, and promotional items.
• Be securely packaged to prevent damage during return shipping.

Returned merchandise that is incomplete, damaged, altered, or no longer in resalable condition may be refused or may receive a reduced refund.

What "New Condition" Means

For return purposes, New Condition means the product:

• Has never been used to cut hair or perform barbering services.
• Has never been used commercially.
• Has not been modified, engraved, repaired, or disassembled.
• Has no scratches, dents, chips, stains, odors, fingerprints, adhesive residue, or cosmetic damage.
• Contains no hair, dust, skin particles, oil residue beyond normal factory lubrication, or any other evidence of use.
• Includes all original packaging and accessories.
• Can be resold as new.

Cleaning a product before returning it does not restore it to new condition if evidence of prior use remains.

Products showing evidence of use are not considered new and may not qualify for a refund.

Examples of Used Merchandise

Products may be considered used if they exhibit, including but not limited to:

• Hair inside the clipper, trimmer, foil shaver, blade assembly, or motor housing
• Blade wear or cutting marks
• Oil residue beyond normal factory lubrication
• Missing accessories
• Missing charging cables
• Missing guards
• Missing manuals
• Missing retail packaging
• Torn or heavily damaged packaging
• Scratches or cosmetic damage
• Signs of operation or commercial use
• Removed, altered, or mismatched serial numbers
• Products registered with the manufacturer where the registration cannot be transferred

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• Replacement blades
• Replacement foils
• Razors
• Shears
• Barbicide
• Cool Care
• Disinfectants
• Aerosols
• Lubricants
• Personal care products
• Gift cards
• Digital products
• Clearance items
• Final Sale merchandise

Buyer's Remorse Returns

Buyer's remorse includes, but is not limited to:

• Ordered by mistake
• Changed your mind
• Ordered the wrong item
• No longer wanted the product
• Found a better price elsewhere

For buyer's remorse returns:

• Return shipping costs are the customer's responsibility.
• Original shipping charges are non-refundable.
• Eligible non-defective electrical equipment may be subject to a 20% restocking fee.

Electrical Equipment

Electrical products include, but are not limited to:

• Clippers
• Trimmers
• Shavers
• Hair dryers
• Charging stands
• Powered barber equipment

The 20% restocking fee helps cover inspection, testing, cleaning, repackaging, processing, and the reduction in resale value associated with returned merchandise.

The following are not considered manufacturer defects:

• Personal preference
• Performance expectations
• Cutting feel
• Noise level
• Weight
• Vibration
• Ergonomics
• Color or finish
• Compatibility with personal cutting techniques

Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect item:

1. Contact Clipper Vault within 30 calendar days of delivery.
2. We may request photos, videos, or troubleshooting information.
3. If approved, we will provide a prepaid return shipping label.
4. Returned merchandise will be inspected upon receipt.

If inspection determines the product is functioning properly, has been damaged through misuse, altered, modified, or shows normal wear and tear, the return may be denied or handled in accordance with this policy.

Exchanges

Customers may request an exchange instead of a refund if:

• The item is defective or incorrect.
• The exchange request is submitted within 30 calendar days of delivery.
• The replacement product is available.

Exchanges are subject to product availability.

Return Inspection

Every returned item is inspected before a refund or exchange is approved.

To document the condition of returned merchandise, Clipper Vault may photograph and/or video record the unpacking and inspection process. These records may be used in return disputes, insurance claims, payment disputes, chargebacks, or fraud investigations.

Refunds may be reduced or denied if merchandise:

• Shows evidence of use
• Contains hair or debris
• Has oil residue beyond normal factory lubrication
• Is damaged
• Is missing accessories
• Is missing packaging
• Was improperly packaged during return shipping
• Has been modified
• Has been repaired
• Has been disassembled
• Cannot be resold as new

If accessories or components are missing, Clipper Vault reserves the right to deduct the replacement cost from the refund.

Products registered with the manufacturer, activated for an extended warranty, or used to redeem promotional offers may not be eligible for return if the registration, warranty, or promotion cannot be transferred or reversed.

Serial Number Verification

Many products sold by Clipper Vault are tracked by serial number.

Returned merchandise must match the serial number originally shipped.

Products with altered, removed, substituted, counterfeit, or mismatched serial numbers are not eligible for a refund and may be returned to the sender.

Attempts to return merchandise other than the item originally shipped may be reported to the appropriate payment processor or law enforcement authorities when appropriate.

Damaged, Missing, or Incorrect Shipments

Please inspect your shipment immediately upon delivery.

Claims involving damaged shipments, missing merchandise, or incorrect merchandise must be reported within 7 calendar days of delivery.

Claims submitted after this period may not be eligible for replacement or reimbursement.

Return Packaging

Customers are responsible for packaging returned merchandise appropriately.

Items damaged during return transit due to inadequate packaging may receive a reduced refund or may not qualify for a refund.

Refused or Undeliverable Shipments

Orders refused at delivery, returned due to an incorrect shipping address provided by the customer, or returned because they were unclaimed are not considered canceled orders.

Such returns may be subject to:

• Return shipping charges
• Carrier fees
• Original outbound shipping charges
• A 20% restocking fee, when applicable

Refund Processing

Once your return has been received, inspected, and approved, refunds will be issued to the original payment method.

Please allow up to 10 business days for Clipper Vault to process your refund. Your financial institution may require additional time before the refund appears in your account.

Applicable restocking fees, replacement costs for missing accessories, shipping charges, and any other deductions permitted under this policy will be deducted from the final refund amount.

Original shipping charges are non-refundable unless the return is due to our error or a verified manufacturer defect.

Manufacturer Warranty

After the 30-day return period has expired, warranty claims should be handled directly with the product manufacturer unless otherwise required by applicable law.

Manufacturer warranties are separate from this policy.

Fraud Prevention

To protect our customers and business, Clipper Vault reserves the right to refuse returns, refunds, exchanges, or future orders when there is evidence of:

• Return fraud
• Excessive return activity
• Chargeback abuse
• Product substitution
• Counterfeit merchandise
• Altered merchandise
• Missing or altered serial numbers
• Abuse of promotional offers
• Any attempt to circumvent this policy

Excessive Returns

Clipper Vault reserves the right to limit or refuse returns, refunds, exchanges, or future purchases from customers who exhibit excessive return activity or repeated abuse of this policy.

Policy Updates

Clipper Vault reserves the right to update or modify this Returns, Refunds & Exchanges Policy at any time. Changes will apply only to orders placed after the updated policy becomes effective.

Contact Us

Clipper Vault

Email: contact@clippervault.com

Phone: (862) 200-7016