Thank you for shopping with Clipper Vault. We are committed to processing and shipping your order as quickly and accurately as possible.

Order Processing

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

• Orders placed before 1:00 PM Eastern Time (ET) may begin processing the same business day.
• Orders placed after 1:00 PM ET will begin processing on the next business day.
• Standard processing time is 1–3 business days.

During holidays, promotional events, product launches, or periods of unusually high order volume, processing times may be extended.

Submitting an order does not guarantee same-day shipment.

Shipping Methods

We currently ship using the following carriers:

• USPS
• FedEx
• UPS

Carrier selection is determined by Clipper Vault based on the destination, package size, shipping method selected, and overall delivery efficiency.

Shipping Rates

• FREE Standard Shipping on eligible U.S. orders of $100 or more (before taxes and after discounts).
• Orders under $100 are charged a flat $8.00 standard shipping fee.

Additional shipping charges may apply to oversized, heavy, or special-order items. Any applicable shipping charges will be displayed during checkout.

Estimated Delivery Times

Estimated transit times after shipment:

• Standard Shipping: 5–8 business days

Delivery estimates begin after your order has shipped and do not include order processing time.

Delivery dates are estimates only and are not guaranteed.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take up to 24 hours to become active after shipment.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please verify your shipping information before placing your order.

Clipper Vault is not responsible for delays, additional shipping charges, or returned packages resulting from incorrect, incomplete, or undeliverable addresses provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order is reshipped.

Lost or Delayed Shipments

If your tracking information indicates that your package has been delayed, please allow the shipping carrier additional time to complete delivery.

If your package appears lost, please contact us so we can assist in opening a carrier investigation.

Carrier investigations may take several business days to complete before a replacement or refund can be considered.

Delivered but Not Received

If a shipment is marked as Delivered by the carrier but cannot be located:

• Check around your property.
• Check with household members, neighbors, or your building management.
• Contact the shipping carrier directly.

If you still cannot locate your package, please contact Clipper Vault within 7 calendar days of the delivery scan so we can assist with a carrier investigation.

Packages confirmed as delivered by the carrier may not qualify for replacement or refund unless the carrier determines the package was lost or misdelivered.

Shipping Delays

While we strive to meet all estimated delivery times, delays caused by weather, natural disasters, carrier disruptions, holidays, customs inspections, labor shortages, or other circumstances beyond our control may occur.

Clipper Vault is not responsible for shipping delays once a package has been accepted by the carrier.

Refused or Undeliverable Packages

Orders refused at delivery or returned because of an incorrect address, failed delivery attempts, or because they were unclaimed may be subject to:

• Return shipping charges
• Original outbound shipping charges
• Applicable restocking fees under our Returns, Refunds & Exchanges Policy

Damaged Shipments

If your order arrives damaged, please retain all packaging materials and contact Clipper Vault within 7 calendar days of delivery.

We may request photographs of:

• The shipping box
• Shipping label
• Packaging materials
• Damaged merchandise

This information helps us process carrier claims and resolve your request as quickly as possible.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, we cannot guarantee that changes or cancellations can be made.

Contact Us

Clipper Vault

320 Colfax Ave.

Clifton, NJ 07013

United States

Email: contact@clippervault.com

Phone: (862) 200-7016

Customer Service Hours

Monday–Friday

10:00 AM – 4:00 PM Eastern Time